Shipping Policy

# Shipping Policy

At Nanhe Sitare, we take pride in offering a seamless, reliable, and customer-centric shopping experience tailored to the unique needs of Pakistan's e-commerce market. Whether you're ordering for the first time or are a repeat customer, our shipping process ensures transparency and efficiency from start to finish.

1. Order Confirmation Process

When you place an order with Nanhe Sitare, you'll receive a confirmation call or email to validate the following details:

Your order will only be processed and shipped after successful confirmation. This process ensures that all orders are accurate and ready for dispatch.

Once your order is confirmed and dispatched, you can [track your order](/guide/how-to-track-your-order) anytime.

Missed Confirmations:

If a customer fails to respond to the confirmation call, the order will be placed on hold until successful contact is made. If confirmation remains unsuccessful, the order may be canceled.

Refused Deliveries:

In cases where customers refuse delivery without valid reasons, we may cancel or restrict suspicious orders. However, customers with a valid reason may continue shopping under the condition that future orders require a 10% advance payment.

2. Shipping Charges and Delivery Options

2.1 Nationwide Standard Shipping

  1. For parcels weighing up to 2 kg, a flat shipping rate of Rs 219 is applied across Pakistan.
  2. For heavier parcels, shipping is Rs 150 for every additional kg, calculated at checkout.

2.2 Express Shipping (Karachi Only)

  1. We offer Express Shipping for customers in Karachi at a flat rate of Rs 320.
  2. Orders confirmed before 12:00 PM qualify for same-day delivery. Orders confirmed later will be delivered the following business day.

2.3 FREE Shipping

Prepaid orders over Rs 6,000 (parcel weight up to 3 kg) get FREE shipping anywhere in Pakistan. See our [Payment Policy](/policy/payments) for prepaid payment options.

3. Shipping Timeframes

We process all orders within 24 hours of confirmation to ensure timely delivery.

  1. Standard Delivery: Nationwide orders are delivered within 2–5 business days, depending on your location.
  2. Express Delivery (Karachi Only): Same-day delivery for orders confirmed by 12:00 PM; next-day delivery for orders confirmed later.

3.1 Delays During Peak Seasons

During holidays, sales events, and festive seasons like Eid, Independence Day, and Black Friday, delivery times may extend due to high order volumes. We recommend placing orders early during these periods to avoid delays.

4. Payment & Advance Policy

4.1 Repeat Customers

Verified repeat customers enjoy a streamlined process without the need for confirmation calls. However, address verification remains mandatory for all orders.

5. Handling Missed Deliveries and Rider Issues

Missed deliveries may occur due to:

  1. Rider Issues:
  2. The rider fails to attempt delivery and provides false claims.
  3. Customer Issues:
  4. The customer is unreachable due to network issues.
  5. The customer refuses to accept the parcel without a valid reason.

In cases of refusal without a valid explanation, we may cancel or restrict suspicious orders. For genuine concerns, we may allow future orders under the condition of partial advance payment.

For any technical issues like server downtime or payment delays, customers can contact our support team via WhatsApp or [support@nanhesitare.com](mailto:support@nanhesitare.com) for immediate assistance.

Tip: [track your parcel](/tools/order-status) to see live courier updates before contacting us.

6. Important Notes

  1. Parcel Opening Policy: Parcels can only be opened after full payment is made to the delivery rider.
  2. Returns & Exchanges: Refunds and exchanges are processed as per our [Return & Exchange Policy](/policy/returns).
  3. Verified Customers: Verified customers enjoy a faster, hassle-free experience.
  4. Nanhe Sitare reserves the right to modify the shipping policy at any time without prior notice.
  5. Questions? Visit our [Contact page](/contact) or message us on WhatsApp."] — please keep your order number handy.

We are committed to delivering exceptional service while maintaining fairness and transparency.

For further queries or assistance, [contact our customer service team](/contact) — we're here to serve you.