What is an RMA number?
Your RMA number is the tracking code for your return — what it is, how to get one in 5 steps, and how to use it.
An RMA number (Return Merchandise Authorization) is the unique tracking code for your return request. The moment you submit a return on our return portal, the system issues your RMA number instantly — no waiting, no emails to chase.
Keep it safe. You will need it to track your return, and our support team will ask for it if you message us about your return.
[button url="https://nanhesitare.com/apps/outseen/return" text="Start a return"]
How to get your RMA number — 5 steps
Step 1 — Find your order
Enter your order number and the email or phone you used at checkout.
Use the exact email or phone number from your order confirmation — if the portal can't find your order, that's usually why.
Step 2 — Select your items
Tick the items you want to return. The portal shows how many days of your 7-day window are left.
Only eligible items can be selected. The portal checks your 7-day return window automatically, so you always know where you stand.
Step 3 — Choose a reason
Pick the one reason that best matches your case.
Be honest here — the reason decides what evidence you need and how your return is handled. Note that change-of-mind returns are not accepted.
Step 4 — Add your unboxing video
For damage, defect, wrong or missing items, a continuous unboxing video is required.
For damage, defect, wrong-item or missing-item claims, attach a continuous, unedited unboxing video filmed within 3 days of delivery — or paste a Drive link. No video, no claim.
Step 5 — Review, submit, get your RMA
Double-check everything, then hit Submit.
Your RMA number appears instantly on the confirmation screen — save it.
Your RMA number is issued the second you submit. But note: submitting a request is not the same as approval — our team reviews every return before it is approved.
How to use your RMA number
- Track your return: open the return portal, switch to the Track return tab, and enter your RMA number together with your order number.
- Message support: always quote your RMA number when asking about your return on WhatsApp — it gets you an answer much faster.
- Courier slip: once your return is approved, you'll fill in a short form and get a courier slip to stick on your parcel.
Your RMA number plus your order number unlocks live tracking of your return.
Your RMA number is unique to one return request. A second return — even for the same order — gets a different RMA number.
Returns must be requested within 7 calendar days of delivery. After the window closes, the portal will not issue an RMA number for that order.
What your RMA number looks like
It starts with RMA- followed by a unique code. It is not your order number (which looks like `NS-1001`) — keep both handy, because tracking asks for both.
Q: What is an RMA number?
RMA stands for Return Merchandise Authorization. It is the unique tracking code issued the moment you submit a return request — it lets you and our team follow your return from submission to refund.
Q: How do I get my RMA number?
Submit a return request on our return portal: find your order, select the items, choose a reason, add your unboxing video where needed, and hit Submit. Your RMA number appears instantly on the confirmation screen.
Q: I lost my RMA number. What now?
Message us via {whatsapp:Assalam-o-Alaikum! I lost my RMA number. My order number is: ___, phone/email used at checkout: ___.} with your order number and the phone number or email you used at checkout — we will look it up for you.
Q: Can I return without an RMA number?
No. Every return goes through the portal so it gets a proper RMA number — that is how we track your parcel, its inspection and your refund.
Q: Does getting an RMA number mean my return is approved?
No. The RMA number only registers your request. Our team reviews every return before approving it — do not send anything back before you get the approval.
Q: How long is my RMA number valid?
It stays valid for the whole life of that return request — from the moment you submit until your refund or replacement is completed.