Understanding your tracking statuses

What each status on your tracking page means — from order confirmed to delivered — and exactly what to do at every stage.

Your tracking page shows your parcel's journey in plain stages: confirmed → packed/dispatched → picked by courier → in transit → arrived at destination city → out for delivery → delivered. If something stalls, statuses like *delayed*, *failed attempt*, or *returned to origin* tell you exactly what to do next.

[button url="https://nanhesitare.com/apps/outseen/track" text="Track your order"]

The normal journey

Order confirmed — we have verified your order (including the confirmation call) and it is in the packing queue.

Packed / dispatched — your parcel is packed and handed over for shipment.

Picked by courier — the courier company has collected your parcel from us.

In transit — your parcel is moving between cities toward you. This is the longest stage; standard delivery takes 2–5 business days.

Arrived at destination city — your parcel has reached your city's courier hub and is being sorted.

Out for delivery — the rider has your parcel and is heading to your address. Keep your phone reachable.

Delivered — signed for and handed over. Enjoy!

Each status tells you exactly where your parcel is.

When something needs your attention

Delayed / on hold — the parcel is stuck, often due to weather, high load, or an address issue. If it does not move for 2 business days, send us your order ID on {whatsapp:Assalam-o-Alaikum! My parcel is delayed. My order ID is ____.}.

Failed delivery attempt — the rider came but could not deliver (usually no one answered, or the address was unclear). Keep your phone reachable — the courier retries, and you can also contact the courier directly with your tracking number.

Returned to origin — after repeated failed attempts, the parcel comes back to us. Message us immediately to arrange re-dispatch; re-shipping charges may apply.

Tracking updates come from the courier's system — a status can take a few hours to refresh after the physical move happens.

Tip: Save your tracking link from your confirmation message so you can check anytime without searching.

[button url="/contact" text="Contact support"]

[qa q="My parcel has been 'in transit' for 3 days — is that normal?" a="Yes, if you are within the 2–5 business day standard window. Only message us if it has not moved for 2 full business days." /]
[qa q="The rider called but I missed it — what now?" a="The courier will usually retry. You can also call the courier company directly with your tracking number to reschedule." /]
[qa q="What does 'out for delivery' mean?" a="The rider has your parcel and is on the way to your address — keep your phone reachable." /]
[qa q="My status says 'returned to origin' — what do I do?" a="Message us on {whatsapp:Assalam-o-Alaikum! My parcel was returned to origin. My order ID is ____. I need help with re-dispatch.} right away so we can arrange re-dispatch. Re-shipping charges may apply." /]
[qa q="Where do I track my order?" a="On the tracking page — enter your order ID or tracking number to see the live status." /]