Tracking your order
How to follow your parcel from our warehouse to your doorstep.
Once your order is confirmed and dispatched, you can follow its journey all the way to your doorstep.
Enter your order number or tracking number to see live status.
No tracking number yet? The order status tool shows where your order stands.
When do I get tracking details?
We process every order within 24 hours of confirmation. As soon as your parcel is handed to the courier, you will receive tracking details so you can follow it online.
Understanding delivery timeframes
- Standard delivery (nationwide): 2–5 business days after dispatch, depending on your location.
- Karachi Express: our Rs 320 express option within Karachi.
All shipments originate from our Karachi warehouse. During peak seasons — Eid, Independence Day and Black Friday — delivery times may extend because of high courier volumes. Order early during these periods.
My tracking has not updated — what now?
Wait 24 hours
Couriers sometimes skip a scan. Give it a day and check again.
Check the tracking number
Make sure you are checking the correct tracking number from your dispatch message.
Message us
If there is still no movement after 24 hours, send your order number on {whatsapp:Assalam-o-Alaikum! My tracking hasn't moved for over 24 hours. My order number is ____. Please investigate with the courier.} and we will investigate with the courier.
Keep your phone switched on and reachable on the expected delivery day — it is the single biggest factor in on-time delivery.
Missed deliveries
A rider may miss you if you are unreachable. Couriers usually attempt redelivery. If a parcel is refused without a valid reason, we may cancel or restrict suspicious orders from that number and address.
Q: When will I receive my tracking number?
As soon as your parcel is handed to the courier. We process every order within 24 hours of confirmation.
Q: How long does standard delivery take?
2–5 business days nationwide after dispatch. Karachi Express (Rs 320) is available within Karachi.
Q: My tracking shows no movement for a day. Is something wrong?
Not necessarily — couriers sometimes skip scans. Wait 24 hours and check again; if there is still no update, send your order number on {whatsapp:Assalam-o-Alaikum! My tracking hasn't moved for over 24 hours. My order number is ____. Please investigate with the courier.}.
Q: What happens if I miss the rider?
The courier will usually attempt redelivery. Stay reachable on your expected delivery day. Note that refusing delivery without a valid reason may lead to us cancelling or restricting suspicious orders from your number and address.