How store credit works at Nanhe Sitare

Store credit is Nanhe Sitare's standard refund method: issued after inspection approval and usable on future purchases at nanhesitare.com.

Store credit is the standard way Nanhe Sitare refunds you. When your return is received and passes inspection, the refundable amount is added to your account as store credit. You can spend it on any future purchase at nanhesitare.com. It is fast — far faster than a bank refund, which can take 10–15 business days and depends on your bank.

[button url="https://nanhesitare.com/apps/outseen/return" text="Start a return"]

Why store credit is the standard method

Bank transfers, card reversals, and mobile-wallet refunds in Pakistan pass through bank processing queues, manual verifications, and settlement cycles. Store credit skips all of that — it is issued directly by our system the moment your inspection is approved, and it is usable immediately.

How you get your store credit

How to use your store credit

When you place your next order at nanhesitare.com, your available store credit is applied at checkout. If your order total is more than your credit, you pay the difference with any available payment method. If it is less, the remaining balance stays in your account for later.

Keep the credit details or order reference we send you, so you can always find your balance later.

What if you were expecting money back to your card or wallet?

Store credit is issued first because it is instant. Refunds to your original payment method (bank account, debit/credit card, JazzCash/Easypaisa) are possible in eligible cases, but they take 10–15 business days and depend entirely on your bank or wallet provider — we cannot speed up their processing. If you prefer a bank refund over store credit, message our team on {whatsapp:Assalam-o-Alaikum! I would prefer a refund to my original payment method instead of store credit. My order ID is ____.} with your order ID and we will review your case.

We will never ask you to pay a "refund fee" or "processing fee" to receive your credit or refund. If anyone contacts you asking for money to release a refund, it is a scam — report it to us immediately.

Tip: Most customers use their store credit for a replacement gift for the kids in the same week — it is already in your account, ready to spend.

[qa q="Is store credit a real refund?" a="Yes. It is a refund of the eligible amount, paid as account credit instead of cash because it reaches you instantly. You can spend it on anything at nanhesitare.com." /]
[qa q="How long until my store credit is issued?" a="After your returned parcel reaches us, inspection usually takes 1–3 business days. The credit is issued immediately once inspection is approved." /]
[qa q="Can I convert store credit to cash or bank transfer?" a="Not directly. Store credit is meant for future purchases. In eligible cases you may request a refund to your original payment method instead, which takes 10–15 business days." /]
[qa q="Does my store credit expire?" a="Store credit stays in your account until you use it. Keep the credit details or order reference we send you so you can find your balance." /]
[qa q="I paid cash on delivery — how do I get refunded?" a="COD refunds are issued as store credit after inspection approval. It is the fastest way to get your refund, and you can use it on your very next order." /]