Returning one item from your order

You can return just one product from a multi-product order. Each item is assessed separately for eligibility and inspected on its own.

Yes — you can return just one product from an order that had several. In the return portal, clearly identify which item you are returning. Each product is assessed separately, so one item in your order may be returnable while another is excluded.

[button url="https://nanhesitare.com/apps/outseen/return" text="Start a return"]

How to return a single item

Start your return at the portal and select only the product you want to return — leave the rest untouched. Describe the issue for that specific item and submit. The team reviews that item on its own; your other items are not affected.

Some items in the same order may be returnable while others are excluded — for example, a toy may qualify while a hygiene product from the same order does not.

Inspection and resolution per item

Each returned item goes through the same inspection process on its own. Your resolution — exchange, store credit, or refund where applicable — is calculated for the returned item only. Free gifts or bundle items linked to it may need to come back too.

Tip: If you have issues with two different items, submit them as separate selections in the same request so nothing gets mixed up.

The standard rules still apply to single-item returns: request within 7 calendar days, damage claims within 3 days with an unboxing video, and never send anything before approval.

Shipping and refunds on single-item returns

Return courier charges work exactly the same as a full-order return: for standard eligible returns, you arrange and pay the courier. Your refund is calculated on the returned item's price alone — any order-level discount that depended on that item may be adjusted, and the team will show you the exact figure before issuing store credit.

If your order included a bundle or promotional offer tied to that item, the linked items may need to come back too — the team will confirm what applies to your order.

[qa q="Can I return one toy from an order of five?" a="Yes. Select just that item in the return portal. Each product is assessed and inspected separately." /]
[qa q="What if one item is eligible and another is not?" a="That is normal — each item is judged on its own. The eligible item proceeds while the excluded one does not." /]
[qa q="Do I pay return shipping for one item?" a="Yes — for standard eligible returns you arrange and pay the courier, whether you return one item or several." /]
[qa q="How is my refund calculated for one item?" a="Only the returned item's value is refunded (as store credit, or where applicable otherwise), minus any deductions such as unreturned bundle items." /]