Who pays for return shipping?

For standard eligible returns, you arrange and pay the return courier. When the mistake is ours, Nanhe Sitare arranges the return for you.

For standard eligible returns, you arrange and pay for the return courier. When the error is ours — a wrong item or a confirmed defect — we arrange the return or a shipping solution for you. Either way, never send anything back before your return is approved.

[button url="https://nanhesitare.com/apps/outseen/return" text="Start a return"]

Standard returns: you arrange the courier

If you are returning an eligible product, choose any reliable courier service, pack the product securely, and send it to the address we give you after approval. Keep your receipt and tracking number — it is your proof that the parcel was shipped.

When Nanhe Sitare arranges the return

If we sent the wrong item, or your damage/defect claim is confirmed with evidence, we will arrange the pickup or give you a shipping solution at our cost. Our team will message you the exact steps — just follow them.

Protecting your parcel in transit

Use a reliable courier and keep the tracking number until your inspection is approved.

Nanhe Sitare is not responsible for a customer-shipped return that is lost or damaged in transit. If the parcel never reaches us, we cannot inspect it and cannot issue a refund — so pack carefully and track your shipment.

Never send your return to a random or old address. Only use the address given to you after approval. Parcels sent to the wrong address cannot be inspected and cannot be refunded.

Tip: Take a photo of the packed parcel and the courier receipt before handing it over — it takes 30 seconds and protects you.

[qa q="Do I pay for return shipping?" a="For standard eligible returns, yes — you arrange and pay the courier. When the mistake is ours (wrong item or confirmed defect), we arrange the return for you." /]
[qa q="Which courier should I use?" a="Any reliable, trackable courier service. Avoid unregistered riders with no tracking — if the parcel is lost without tracking, we cannot help." /]
[qa q="What if my parcel is lost on the way back?" a="Nanhe Sitare is not responsible for customer-shipped returns lost or damaged in transit. Always keep your tracking number until inspection is approved." /]
[qa q="Can I send the return to your warehouse directly?" a="Only to the address given after approval. Never use an old or random address — wrong-address parcels cannot be inspected or refunded." /]
[qa q="The item arrived broken — do I still pay shipping?" a="No. If your damage claim is confirmed with evidence (including the unboxing video), we arrange the return or a shipping solution for you." /]