What Happens After Your Return Is Approved: Inspection Explained
From printing your slip to warehouse inspection: the steps, the criteria inspectors check, possible outcomes, and refund timelines.
Approval feels like the finish line — but one important step remains. Every approved return goes through a warehouse inspection before the final resolution. Here's exactly what happens, what we check, and how long it takes.
Every return travels the same path — receiving, inspection, then resolution.
Approval is not the final answer
When your return is approved, it means your request passed the first check and you're clear to send the parcel. Approval is not a guaranteed refund — the refund, replacement or credit is confirmed only after inspection. This protects everyone: it keeps the process fair and consistent.
Your part: send the parcel back
Download your documents
Once approved, the portal (status: slip ready) generates your return form and parcel slip. Print both — details in our [slip printing & courier guide](/guide/printing-return-slip-booking-courier).
Ship it back
You arrange and pay the return courier — unless the return is our fault (damage, defect, wrong or missing item), in which case we cover it.
Add your tracking number
Enter the courier's tracking number in the portal so both sides can follow the parcel.
Never ship before approval. Parcels sent without an approved RMA can't be matched and may be refused.
At the warehouse: receiving → inspecting
When your parcel arrives, its status moves to received, then inspecting. Here's what inspectors verify:
- Condition: unused, unaltered, undamaged beyond the claimed issue.
- Completeness: all parts, accessories, manuals, tags and freebies included — everything that came in the box.
- Packaging: reasonably intact; not required to be perfect, but not destroyed.
- Match to the claim: the item and issue match your request and your unboxing video (for damage/defect/wrong/missing claims, the video is reviewed again here).
Possible outcomes
- Resolved — replacement: a new unit (or replacement part) is shipped for damaged/defective items.
- Resolved — exchange: the correct item is sent for wrong-item cases.
- Resolved — store credit: our standard refund method, issued against your order/phone number for future purchases.
- Resolved — refund: to your original payment method (bank, JazzCash, Easypaisa, card) or another suitable resolution where applicable. Original-payment refunds take about 10–15 business days after approval — bank and wallet processing times add on top, so allow the full window.
- Rejected after inspection: if the item arrives used, incomplete, or inconsistent with the claim, the return is rejected and you'll be told exactly why.
Timelines at a glance
- Review of your request → approval: usually quick, allow extra time in busy periods.
- Parcel in transit: depends on your courier.
- Inspection after receiving: completed promptly; store credit is issued soon after a pass.
- Original-method refund: ~10–15 business days after approval.
Track every stage with your RMA number in the Returns portal — and keep your courier receipt until the status shows resolved.
Q: Does approval mean my refund is guaranteed?
No. Approval means your request passed the first check and you're clear to send the parcel. The refund, replacement or credit is confirmed only after the warehouse inspection.
Q: What do inspectors check?
Condition (unused, unaltered, undamaged beyond the claimed issue), completeness (all parts, accessories, manuals, tags, freebies), packaging (reasonably intact), and whether the item matches your claim and unboxing video.
Q: Who pays for the return courier?
You arrange and pay the return courier — unless the return is our fault (damage, defect, wrong or missing item), in which case we cover it.
Q: How long does an original-method refund take?
About 10–15 business days after approval. Bank and wallet processing times add on top, so allow the full window.
Q: What happens if my return fails inspection?
If the item arrives used, incomplete, or inconsistent with the claim, the return is rejected and you'll be told exactly why.