Missed, failed or refused delivery

What happens if you miss the rider — or refuse the parcel.

Life happens — you might miss the rider. Here's what follows, and what refusal costs you.

Missed the rider? - Couriers usually attempt redelivery. Stay reachable on your expected delivery day — your phone being on is the single biggest factor in on-time delivery. - If the rider can't reach you after attempts, the parcel returns to us. Message us via WhatsApp to re-arrange.

Refused without a valid reason - Refusing a parcel without a valid reason we may cancel or restrict future orders on your mobile number and address. - Return shipping for refused parcels may be deducted from any refund due.

Refused with a valid reason - Visibly crushed or opened parcel at the door? Don't accept it — note the condition and tell us immediately with photos. - With a valid reason you can keep shopping with us; future orders will simply require a 50% advance payment.

The golden rule - Parcels can only be opened after full payment to the rider — check the outside first, pay, then open and record your unboxing.

Q: The rider missed me. Will they come again?

Couriers usually attempt redelivery. Stay reachable on your expected delivery day — and message us on WhatsApp to re-arrange if needed.

Q: What happens if I refuse a parcel without a valid reason?

We may cancel or restrict future orders on your mobile number and address, and return shipping may be deducted from any refund due.

Q: Can I refuse a visibly damaged parcel at the door?

Yes — don't accept it. Note the condition and tell us immediately with photos.

Q: Can I open the parcel before paying the rider?

No — parcels can only be opened after full payment to the rider. Check the outside first, pay, then open and record your unboxing.

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