Where is my refund?

How refunds are issued, how long they take, and how to check yours.

Approved for a refund? Here's how the money comes back and when to expect it.

How we issue refunds - Store credit is our standard refund method — issued against your order/phone number and usable on future purchases. - Where an original-method refund applies, it goes back to your bank, JazzCash, Easypaisa or card — the same source you paid from. - For COD orders, an alternative method may be needed since there's nothing to reverse to.

Timelines - Store credit: issued promptly after your return passes inspection. - Original-method refunds: about 10–15 business days after approval — your bank or wallet's own processing adds to this, so it can vary.

Enter your RMA or order number to see your refund stage.

Before you ask "where is it" - Refunds only start after your return is received and inspected — a request alone doesn't trigger payment. - Count the full 10–15 business-day window (excluding weekends and public holidays) before following up.

Checking your refund - Message us via WhatsApp with your order number and we'll confirm the status and reference.

Q: What is your standard refund method?

Store credit — issued against your order/phone number and usable on future purchases.

Q: How long do refunds take?

Store credit is issued promptly after your return passes inspection. Original-method refunds take about 10–15 business days after approval.

Q: When does the refund process start?

Only after your return is received and inspected — a request alone doesn't trigger payment.

Q: How do I check my refund status?

Message us on WhatsApp with your order number and we'll confirm the status and reference.

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