Product warranty

What's covered on electric and electronic toys — and what isn't.

Electric and electronic toys come with protection against manufacturing defects. Here's the fine print.

What's covered - Manufacturing defects — a toy that doesn't work out of the box, faulty motors, dead-on-arrival electronics. - Report defects within 3 days of delivery with a video showing the issue — the same window as our damage-claim policy. - If confirmed, we offer a replacement, replacement part or store credit.

What's NOT covered - Physical damage from drops, rough play or misuse. - Water damage — rain and motors don't mix; store ride-ons indoors or under cover. - Battery wear over time, and damage from wrong chargers — only use the charger supplied with the vehicle, or the correct replacement from us. - Unauthorized repairs or modifications.

First steps for any issue - Check batteries and polarity, and the manual's troubleshooting first — most "defects" turn out to be setup issues. - For ride-ons: first charge is 8–12 hours; typical ride time is 45–90 minutes per full charge.

Q: What does the warranty cover?

Manufacturing defects — a toy that doesn't work out of the box, faulty motors, dead-on-arrival electronics.

Q: How do I report a defect?

Report within 3 days of delivery with a video showing the issue — the same window as our damage-claim policy.

Q: What is not covered?

Physical damage from drops, rough play or misuse; water damage; battery wear over time; damage from wrong chargers; and unauthorized repairs or modifications.

Q: If my claim is confirmed, what do I get?

A replacement, replacement part or store credit.

[button url="https://nanhesitare.com/apps/outseen/return" text="Open the return portal"]