Why is my order on hold?

Missed confirmation call, pending advance or address issue — how to release it.

An order marked "on hold" isn't cancelled — it just needs one thing from you before we can dispatch.

Missed confirmation call - Every new order is confirmed by call or email. Miss our call and your order goes on hold until we reach you. - Keep your phone reachable — we'll keep trying. If we never reach you, the order may be cancelled.

Advance payment pending - COD orders above Rs 10,000 need a 10% advance. Your order stays on hold until the advance is verified. - Send your payment screenshot + order ID right away via WhatsApp to speed this up.

Address or detail issues - An incomplete or unclear address can also pause your order while we verify it. - Repeat customers skip the confirmation call, but address verification is still required.

How to release your order

Q: Is an on-hold order cancelled?

No — an order marked on hold just needs one thing from you before we can dispatch.

Q: Why is my order on hold?

Usually a missed confirmation call, a pending 10% advance on COD orders above Rs 10,000, or an incomplete or unclear address.

Q: Do repeat customers get confirmation calls?

No — verified repeat customers skip the confirmation call, though address verification is still required.

Q: How do I get my order released?

Answer our call, or message us on WhatsApp with your order number. Once confirmed, we process within 24 hours and dispatch.

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