Why we call to confirm your order

After you order, our team calls or emails to confirm your details. Your order is only processed and shipped after successful confirmation.

After you place an order, our team calls or emails you to confirm it. We verify your delivery address, contact number, and any special instructions. Your order is only processed and shipped after successful confirmation — this protects you from wrong addresses and failed deliveries.

What we confirm

The call or email is quick: your name, complete delivery address, an active contact number, and anything special about the delivery (for example a landmark or preferred time). It takes a minute and saves days of courier problems.

What if you miss the call?

If you miss our call, your order goes ON HOLD until we reach you. Keep your phone reachable after ordering. If confirmation never succeeds after repeated attempts, the order may be canceled — we would rather cancel than ship to an unverified address.

Verified repeat customers skip the confirmation call — but address verification is still mandatory, so keep your saved address up to date.

Tip: Ordering as a gift? Tell us during confirmation — we will make sure the delivery details are exactly right.

We only ever contact you from our official channels. If someone calls about your order from an unknown number asking for payment to "release" it, do not pay — message us on {whatsapp:Assalam-o-Alaikum! I received a suspicious call about my order asking for payment. My order ID is ____. Please verify.} to verify.

How to make confirmation instant

The fastest way through confirmation is to answer with complete details the first time: your full name, complete street address with area and city, and a phone number that is switched on. Save our number when we first call so you recognize it next time — missed calls from unknown numbers are the number one reason orders go on hold.

If your delivery address changes after you order, tell us during the confirmation call itself — it is much easier to fix before packing than after dispatch.

[button url="/contact" text="Contact support"]

[qa q="Why has my order not shipped yet?" a="Most likely it is waiting for confirmation. Check for a missed call or email from our team and respond — orders ship only after successful confirmation." /]
[qa q="How long do I have to confirm?" a="Respond as soon as you can. If we cannot reach you after repeated attempts, the order may be canceled." /]
[qa q="I am a repeat customer — will you still call?" a="Verified repeat customers skip the confirmation call, but we still verify your delivery address before shipping." /]
[qa q="Can I confirm by email instead?" a="Yes — we confirm by call or email. Just reply with your verified address and contact number." /]
[qa q="My order was canceled — what now?" a="It was likely canceled because confirmation never succeeded. Simply place the order again and keep your phone reachable." /]