How to track your order
Find your order number, use the tracking page, understand each status, and know what to do if tracking stalls.
Wondering where your parcel is? You can follow it from our warehouse to your doorstep in under a minute.
Track your order in 3 steps
Find your order number
It is in your order confirmation email or SMS (looks like #NS-12345). It is also on your receipt if you paid by bank transfer or wallet.
Open the tracking page
Go to nanhesitare.com/apps/track and enter your order number plus the email or phone number you used at checkout.
Read the status
The page shows your parcel's live journey — see the status table below.
What each status means
- Confirmed — we received your order and are confirming it by call/message.
- Processing — confirmed; your toys are being picked and inspected.
- Dispatched / In transit — the courier has your parcel; it is moving toward your city.
- Out for delivery — the rider has it today. Keep your phone switched on.
- Delivered — handed over. Enjoy!
- Failed attempt — the rider could not reach you. They usually retry the next working day.
The [order status checker](/tools/order-status) in our help center walks you through the same lookup step by step, with help for each status.
If tracking seems stuck
- No update for 2–3 days in transit? Normal on long routes (e.g. Karachi to a remote town). Give it until the 5th business day.
- Still “Processing” after 24 hours? Your order may be waiting on confirmation — check for a missed call or message from us.
- “Failed attempt” twice? Message us on WhatsApp with your order number and we will coordinate with the courier.
Never share OTPs or bank details with anyone claiming to be the courier. Our riders only collect payment on delivery — nothing in advance.
Q: I lost my order number. Can I still track?
Yes — open nanhesitare.com/apps/track and try the phone number or email you used at checkout. If that fails, message us on WhatsApp and we will look it up.
Q: Tracking says “delivered” but I got nothing. What now?
First check with family members or your building reception — parcels are sometimes received by someone else. If nobody has it, contact us within 7 days of delivery with your order number and we will investigate with the courier.
Q: How long before I should worry about a late parcel?
Standard delivery is 2–5 business days from dispatch. Contact us if there is no delivery (or no tracking movement) by the 6th business day.