How to place an order

A step-by-step walkthrough of ordering toys on Nanhe Sitare, from cart to confirmation.

Ordering from Nanhe Sitare takes just a few minutes. Here is exactly what happens from the moment you tap "Add to Cart" to the moment your parcel ships.

Before you order

Check the product name, variant and quantity before checkout. Ordering the wrong variant is the most common reason for disappointment later — and remember, change-of-mind returns are not accepted, so a careful checkout is your best protection.

Place your order — 4 steps

Add toys to your cart

Browse the store and add the toys you like. Re-check the variant (colour, size, model) on each product page before you continue.

Check out with your details

Enter your full delivery address and a correct, reachable phone number. We call or message to confirm new orders, so a wrong number puts your order on hold.

Choose a payment method

Cash on Delivery (COD) — pay the rider on arrival · Bank transfer · Mobile wallets (JazzCash, Easypaisa and others) · Credit / debit cards. Note: COD orders above Rs 10,000 need a 10% advance payment — pay it by bank transfer, wallet or card and send the screenshot + your order ID on {whatsapp:Assalam-o-Alaikum! I have paid the 10% COD advance and I'm sending the payment screenshot with my order ID for verification. My order ID is ____.} for verification.

Confirm your order

New orders are confirmed by call or message before dispatch. Keep your phone reachable — no confirmation, no dispatch. Verified repeat customers skip this step.

What happens next

Once confirmed, your order is processed within 24 hours. Every toy is inspected before it leaves our Karachi warehouse, then packed and handed to the courier. You will receive tracking details as soon as your parcel ships.

[Estimate shipping cost](/tools/shipping)

Q: Do I need an account to place an order?

No. Guest checkout works with just your delivery address and contact number — no signup, no password.

Q: Why did I get a confirmation call after ordering?

We confirm new orders by call or message to validate your address and phone number. Your order is only processed and shipped after successful confirmation. If you miss the call, your order goes on hold until we reach you.

Q: How do I pay the 10% advance for a COD order above Rs 10,000?

Pay 10% of the order value by bank transfer, mobile wallet or card, then send the payment screenshot along with your order ID on {whatsapp:Assalam-o-Alaikum! I have paid the 10% COD advance and I'm sending the payment screenshot with my order ID for verification. My order ID is ____.}. Once verified, your order moves to processing.

Q: Can I change my order after placing it?

While it is still being processed, yes — message us on {whatsapp:Assalam-o-Alaikum! I want to change my order. My order number is ____.} with your order number as soon as possible. Once the parcel is handed to the courier, changes are no longer possible.