Exchange or replacement after approval

Approval authorizes your return for inspection — not a guaranteed refund. After inspection, the resolution is exchange, store credit, or refund.

Approval of your return request is not a guaranteed refund — it authorizes the return for inspection. After your parcel is received and inspected, the outcome is one of three resolutions: an exchange/replacement, store credit, or a refund where applicable.

[button url="https://nanhesitare.com/apps/outseen/return" text="Start a return"]

What approval actually means

When we approve a return request, we are saying: "send the product so we can inspect it." The final decision comes after inspection. If the product arrives in the agreed condition, you get your resolution. If it does not — for example it was used or damaged after delivery — the claim may be declined.

Inspection usually takes 1–3 business days after the parcel reaches us.

The three possible resolutions

1. Exchange / replacement. If the product is faulty or wrong and the same item is in stock, we dispatch a replacement — after inspection approval, so we know exactly what happened to the original.

2. Store credit. Our standard refund method: fast, instant, and usable on nanhesitare.com.

3. Refund where applicable. In eligible cases, a refund to the original payment method — these take 10–15 business days and depend on banks.

What if the exact product is unavailable?

If the same product or variant is out of stock, we may offer you an alternative product, store credit, or another fair resolution. If you choose an alternative that costs more or less than the original, the price difference is settled separately — you pay the difference, or we credit it back to you.

Never send anything back before approval, even if you are sure the product is faulty. Unapproved parcels cannot be tracked into our inspection queue.

[qa q="Does approval mean my refund is guaranteed?" a="No. Approval authorizes the return for inspection. The final resolution — exchange, store credit, or refund — is decided after inspection." /]
[qa q="How long does inspection take?" a="Usually 1–3 business days after your parcel reaches us. Your tracking number tells you when it arrives." /]
[qa q="When is my replacement dispatched?" a="Replacements are dispatched after inspection approval, so we can confirm the fault on the original item first." /]
[qa q="What if the same product is out of stock?" a="We will offer an alternative product, store credit, or another resolution. Price differences on alternatives are settled separately." /]
[qa q="What if my claim is declined after inspection?" a="We will explain exactly why — for example the product was used or damaged after delivery — and return the product to you if you wish." /]