Contact support
Reach our team on WhatsApp — we reply as fast as we can.
Need help?
- WhatsApp — message us with your order number; usually the fastest response.
- Email — [support@nanhesitare.com](mailto:support@nanhesitare.com)
We reply as soon as we can.
Before you contact us
Keep the following handy so we can help you faster:
- Your order number
- Your name and contact number
- The product name (for returns or issues)
- Photos or videos — for damage, defect, wrong-item or missing-item claims, a continuous unedited unboxing video (starting before you open the parcel) is recommended
What we can help with
- Placing, changing or confirming an order
- Tracking and delivery questions
- Payment verification (send your payment screenshot + order ID)
- Returns and refunds — start at https://nanhesitare.com/apps/outseen/return
- Damaged, defective, wrong or missing items
- Bulk and gift orders
Response times
We aim to respond as quickly as possible. For payment or order issues, contacting us sooner helps — especially for damage/defect/wrong/missing claims, which must be raised within 3 days of delivery.
Q: How can I contact Nanhe Sitare support?
On {whatsapp:Assalam-o-Alaikum! I need help. My order number is ____.} or by email at support@nanhesitare.com. Keep your order number handy for faster help.
Q: What information should I include when asking for help?
Your order number, name, contact number, product name and — for damage/defect/wrong/missing claims — a continuous unedited unboxing video.
Q: How fast will I get a reply?
We are responsive on WhatsApp and email. For urgent payment or claim issues, WhatsApp usually gets the fastest response.