Change delivery address or phone number

Fix your address or contact number before dispatch — how and when.

Typed the wrong address or changed your number? Act fast — once the parcel ships, we can't reroute it.

Act fast — once the parcel ships, the address cannot be changed.

Get it right the first time - Double-check the full address — house, street, area, city. - Use a reachable contact number at checkout.

A wrong number means missed confirmation calls and a delayed or on-hold order.

Q: Can I change my address after the parcel ships?

No — once handed to the courier, the address can't be changed mid-route.

Q: Can my phone number be updated after dispatch?

Sometimes the courier can update the phone number for delivery coordination — ask us and we'll try, but it's not guaranteed.

Q: What happens if my parcel can't be delivered?

It comes back to us, and you'll need to reorder or pay re-shipping.

Q: What should I double-check at checkout?

Your full address — house, street, area, city — and a reachable contact number. A wrong number means missed confirmation calls and a delayed or on-hold order.

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