Cancelling or changing your order

Cancel or change before dispatch — and what happens after.

Changed your mind or typed the wrong address? If it hasn't shipped, we can usually fix it.

Before dispatch: easy - While your order is processing, we can: cancel it, swap or remove items, change address or phone, or switch payment method. - Contact us as soon as possible with your order number — packing can start within hours.

After dispatch: different rules - Cancellation is no longer possible once the parcel leaves our warehouse. - Options: refuse delivery (unpaid orders only), or receive it and request a return within 7 calendar days — eligible refunds go as store credit. - Small address corrections can sometimes be passed to the courier after dispatch — ask us. Changing cities usually can't be done.

Refunds for cancelled orders - Prepaid cancelled before dispatch: refunded per policy; original-method refunds take 10–15 business days after approval. - COD: nothing was charged, so cancellation just stops the parcel. - 10% advance orders: the advance is refunded under the same policy.

Quick reference - Processing: cancel/change — yes. Packed: maybe — ask immediately. Shipped: no — use returns.